DMS Recommends: POSTman Enterprise with Rapid

POSTman Enterprise with Rapid sits on top of your existing contact centre applications and allows operators to key name, address and other data in a fraction of the time it normally takes. In fact, keystrokes can be reduced by as much as 80%. Not only does this reduce the time an operator spends on a call, but it also reduces your costs and has great occupational health and safety benefits as well.

Enterprise with Rapid also validates data upon entry by checking all addresses against Australia Post’s Postal Address File – a master list of 11 million deliverable addresses, which means that you can virtually eliminate incorrect address details in your database. Other data can also be validated.

The return on investment on POSTman Enterprise with Rapid in a call centre environment can be dramatic. By combining the benefits POSTman Enterprise will bring to your organisation, such as increased productivity, data quality improvements, reduction in returned mail, improved deliverability of mail and postal barcoding benefits, it’s easy to see that you and your customers can be saving thousands of dollars within weeks.

DMS Recommends: POSTman Professional

DMS’s POSTman Professional list management solution is an ideal solution for contact centres managing a wide range of outbound telemarketing and mailing lists. With its built in segmentation and deduping capabilities your campaigns will be more targeted and call double ups can be virtually eliminated.

DMS Recommends: MAILman and CAMPAIGNman

DMS’s MAILman system offers an ideal solution for contact centres and order entry and fulfilment operations. MAILman CRM’s built in telemarketing management system allows you to provide call lists across multiple operators simultaneously, and also gives you the tools to manage call backs, create call productivity analyses, and track correspondence. Plus, MAILman offers issue management and provides for a wide range of order entry requirements in one easy to use, integrated solution. It can even handle electronic credit card clearance and complex payment options such as split payments.

Most advanced telemarketing organisations will appreciate the sophisticated campaign management capabilities that DMS’s CAMPAIGNman adds to MAILman CRM. CAMPAIGNman delivers the state of the art in business intelligence, reporting, campaign management and campaign development capabilities.