“Using POSTman Rapid, our call centres have reported an overall productivity
gain of up to 11%”
– Manager of an 1100 seat Victorian call centre
DMS’s POSTman Enterprise with Rapid’s Rapid Data Entry capability provides
you with tools to work through data quality and productivity issues.
POSTman Rapid sits on top of your existing call centre or database
application and allows operators to key name, address and other data in a
fraction of the time it normally takes, reducing keystrokes by as much as
80%. This can slash your cost per transaction and it has great occupational
health and safety benefits as well.
Hard-to-understand accents, less than clear phone lines and difficult
spellings are all occupational hazards for the Telecommunications worker,
but that doesn’t mean that you should be losing money because of them. All
of these hazards result in incorrect data in your database, which leads to
returned or ‘dead’ mail, dirty data and a big hole in your business’ pocket.
However, they don’t need to be issues anymore!POSTman
Enterprise with
Rapid also contains an address validation feature so that customer details
can be validated upon entry in your database. You can virtually eliminate
incorrect address details through POSTman Rapid’s ability to validate data,
including addresses, against Australia Post’s Postal Address File.
Solutions for
Telemarketing and Mailing List Preparation
DMS’s POSTman Professional list management solution is an ideal solution for
call centres who are managing a wide range of outbound telemarketing lists.
With its built in segmentation and deduping capabilities your campaigns can
be more targeted and call double ups can be virtually eliminated.
